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[message]Store Policy
Store Policy:
By using and purchasing through this site, you automatically acknowledge and agree to our terms of services and policies. We reserve the right to change these terms and policies at any time.
At this time we currently are not shipping Internationally including Canada.
ORDER PROCESSING TIME: Typical order processing time is 1-5 business days during normal operations. However, a shop restock means that we receive a large amount of orders in a very short amount of time. During a restock, please allow up to 10-15 business days for your order to ship. We will always pack orders as quickly and as safely as possible. Carrier transit times may vary during the holiday season.
MULTIPLE ORDERS: We do combine multiple orders and will refund excess charges. We will make sure our shipping charges and processing fees (typically up to 5%) are covered prior to refunding. Please leave us a note that you have multiple orders pending so we know to combine.
ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer. All cancelled orders will be subject to a 5% restock fee that will not be refunded.
SHIPPING & HANDLING: We do charge a small handling fee with each order. This helps to our base fees and percentage fees per order. This also helps to pay for all our monthly service fees to sell our products online and the packaging supplies needed to get your order to you safely. Please note that we pay fees on your shipping amount so we are not able to charge exact shipping fees. We do pass on all commercial shipping rates. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs and transaction fees appropriately. We will refund excess shipping charges at our discretion.
Please also be aware of UPS ground advantage shipping. For us at this time it has been the best shipping practices for our company. From our understanding ground shipping does take a few days longer but by far is cheaper. We also understand that a signature is required for the delivery of the package. When we ship the package we can disable that feature so you will not need a signature. If you do choose to have a signature for your package please leave a comment for us letting us know. A tracking number is included with this option.
CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance. Please make sure your contact information is accurate before completing your order.
US CUSTOMER SHIPPING INFORMATION: Currently, our shipping costs are determined by the cost of the order. This helps us to determine shipping by way of flat rate boxes which we are most accustomed or ground advantage. Orders weighing 15.9 oz or less will be mailed ground advantage, only unless the items are too bulky OR other arrangements have been made.
MISSING PACKAGES: If you would like signature confirmation to be added to your order, please contact us immediately so that we can add this to your order. This may include an additional fee that will need to be paid via invoice. We do have to pay a base fee and transaction fees on every transaction made through our website. This means that those fees will be added to the invoice. Please take special note that we are not responsible for a package that has been shown delivered but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Tammysscentsationsandcreations, LLC. or our shipping partners to replace or reimburse for any missing packages. If you believe that your package is legitimately missing, please contact your local delivery service office as they are best equipped to locate your package via GPS and otherwise. Your next step will be to contact your local law enforcement about the theft.
Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.
DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the delivery service and Tammysscentsationsandcreations, LLC. immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.
PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent, texture, or design. Please keep in mind that every nose is different and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. As our products are handmade, design will vary slightly.
PRODUCT RETURNS: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.
ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. This would be similar to a warning that says "This product has been processed in a facility that also processes products that may contain nut oil, oats and other such like items. Please check ingredients for the listing prior to your purchase. It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility. It is always possible that ingredients and finished products have come in contact. Some ingredients may contain components that are possible allergens. Please contact us if you have any questions.
We are not healthcare professionals and do not make any health related claims regarding our products.
GENERAL PRODUCT WARNINGS AND CAUTIONS:
It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Tammysscentsationsandcreations, LLC is not responsible for injuries or accidents. Tammysscentsationsandcreations, LLC is not responsible for allergic reactions. Strongly colored soaps may discolor wash cloths. Soaps purchased with polished gem stones on them should be removed prior to soap useage and stored away from small children due to choking hazard.
ACCESSIBILITY
Tammysscentsationsandcreations is committed to making our website's content accessible and user friendly. If you are having difficulty viewing or navigating the content on this website, or use assistive technology, and/or notice any feature, content, or functionality that you believe is not fully accessible to people with disabilities, please email us at contact@Tammysscentsationsandcreations@yahoo.com Please provide a description of the specific issue that you feel is not fully accessible.
We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. We do not control our third party vendors and we encourage these vendors of digital content to provide content that is accessible and user friendly.
Tammysscentsationsandcreations, LLC. Privacy Policy:
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Tammysscentsationsandcreations, LLC.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.